Return & Refund Policy

We value our customers and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully.

Incorrect, Damaged, or Broken Items

If you receive an item that is incorrect, broken, or damaged, we will arrange a replacement (exchange) or refund, depending on the situation.

How to File a Complaint

To request an exchange or refund, you must submit a complaint within 24 hours of delivery.

Contact for Complaints:
Email: support@eshopi.store
WhatsApp: +92 3448889806, +92 3555957345

Please get in touch with us within 24 hours of receiving your order with clear video proof. Our dedicated support team will handle the issue and keep you updated throughout the process.

Required Proof

To process your request, video proof is mandatory.

The video should clearly show:

  • The received product

  • The issue (damage, defect, or incorrect item)

❌ Verbal complaints or messages without video proof will not be accepted.

Exchange Policy

  • Our first solution is always an exchange for incorrect, broken, or damaged items.

  • Exchanges are subject to product availability.

  • If the replacement item is out of stock, a refund may be considered.

Refund Policy

A refund may be approved in the following cases:

  • The product is incorrect, broken, or damaged, and a valid claim is submitted

  • The replacement product is unavailable

  • The customer requests a refund instead of an exchange

Final approval of refund or exchange depends on case review

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